e-Tshwane offers benefits to our residents, businesses, government, and the City itself. It provides convenience whilst reducing the carbon footprint and saving time and money.

For our customers:

  • No more waiting in queues, finding parking or worrying about office hours.
  • Convenience (24 hours a day, 7 days a week, 365 days a year).
  • Full history and reporting of statements, payments and electronic correspondence available at the click of a button.
  • Reliable, guaranteed delivery with fully authenticated confirmation for each communication and payment.
  • Completely paperless and almost instantaneous communication with the City.
  • Increased quality of service through faster turnaround time regarding queries and responses.
  • Improved accuracy of customer records and transactions assist in speedier resolution.
  • A channel for customers to provide information to the City (such as uploading meter readings).
  • An easy method for customers to correct/update their information for better communication.
  • Additional payment methods and payment points.
  • Electronically delivered statements with notification of statement delivery.
  • Electronic reconciliation of payments against invoices / statements into our billing system ensures customer services are not terminated erroneously.
  • Increased efficiency and reduced turnaround times on the processing of payments made to the City.
  • Improved service levels by ensuring that all electronic payments are updated and reconciled to the correct accounts.
  • Payment and statement history allows for track and trace functionality and flow of funds for all e-Tshwane payments.

For the City:

  • Improved debt collections and reduced debtors days provides better funding to improve services.
  • Improved account reconciliation reduces errors and costs.
  • Faster query resolution.
  • Reduction in costs related to termination/reconnection of services caused by payment delays and errors in referencing.
  • Reduced turnaround between distribution of bill and payment.
  • Reduced bank charges and third party service fees.
  • Savings on postage & printing costs.
  • Personnel cost savings as staff are better utilised to offer pro-active service to consumers.
  • Updated and accurate information provided from ratepayers.

e-Tshwane is a win-win service, improving the lives of all through collaboration and joint benefits.

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