The City of Tshwane Metropolitan Municipality continues to strive towards the goals of Tshwane Vision 2055: a city that is liveable, resilient and inclusive and provides a high quality of life for its citizens. e-Tshwane increases capacity and demonstrates willingness to deploy ICT for improving knowledge and information in servicing and transforming relations with citizens, businesses and other arms of government.
e-Tshwane is a secure free online service that allows home owners, companies, property managing agents and tenants to electronically interact with the City. The service offers Ratepayers the ability to interact with the City via the internet and mobile devices. In addition Standard Bank customers can view a summary of their bill (and pay it) from within MyBills. Once registered, users can upload meter readings, pay traffic fines, lodge queries, apply for services, view statements, and make payments for accounts from the comfort of your home or office. Our customer information page allows Ratepayers to update or correct their contact information. The e-Tshwane mobile site offers the added convenience of interacting via your mobile phone or tablet device.
Registration is a simple pain free process and once validated provides immediate access to your accounts and services.
The system electronically controls all referencing ensuring that your payment is correctly allocated. The City of Tshwane is not alone in the challenges faced with manual entry of reference numbers in banking and third party systems. We have already integrated e-Tshwane with ABSA and Standard Bank (MyBills) and offer instructed debit payments and Visa SRC for all customers banked with other institutions. A payment made via an e-Tshwane payment method immediately reflects within e-Tshwane and provides proof of payment. Our instructed debit pull gives you full control over the amount and date on which you wish to pay, from any and all bank accounts. Instruct your payment for a future date should you be travelling or away on holiday and we will provide confirmation of payment via sms or email.
No more manual input or human errors in capturing references !! Importantly, no more service terminations due to delayed payment notifications or erroneous referencing.
This also ensures that you receive proof of payment and continuous statement and payment history. In the unlikely event of a query, our integrated management tools allow for both you and the Municipality to view the same information for speedier resolution. Human error and payment delays are two of the most common reasons for erroneous termination of services - e-Tshwane removes these risks.
And if your service has been terminated for non payment then simply tick the "payment for reconnection" box when paying and your service will be restored in 4 hours - no need for long queues or frustrating phone calls and proof of payments.
The City continues to work on further enhancements and services. Payment for prepaid electricity is on its way. Electronic forms for services, automation of these service applications and improved query and complaint management are all on our agenda.
Your support and use of e-Tshwane helps us to reduce the carbon footprint, lowers service delivery costs and improves our ability to do more for our residents, businesses and this beautiful city we call Tshwane.