Privacy Policy for e-Tshwane App
Effective Date: February 6, 2025
Welcome to e-Tshwane! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use the e-Tshwane mobile application.
1. Information We Collect
1.1 Personal Information Provided by You:
- Full Name
- Contact Details (Email, Phone Number)
- Billing Information (Account Numbers, Payment Details)
- Identification Numbers
1.2 Automatically Collected Information:
- Device Information (Device Type, Operating System)
- Usage Data (App interactions and features used)
- Location Data (if enabled)
2. How We Use Your Information
- Provide and manage billing services
- Process payments securely
- Improve app functionality and user experience
- Send notifications and updates related to services
- Ensure security and prevent fraud
3. Information Sharing
We do not sell or rent your personal information. We may share information only with:
- Authorized service providers for secure payment processing
- Municipal partners for service delivery
- Law enforcement or government agencies, when required by law
4. Data Security
We implement robust technical and organizational measures to protect your information from unauthorized access, loss, or disclosure.
5. Your Rights and Choices
- You can access, update, or delete your personal information by contacting us.
- You may disable location tracking through your device settings.
- Opt-out options are available for notifications.
6. Data Retention
We retain your information only as long as necessary for service delivery and legal compliance.
7. Third-Party Services
The e-Tshwane app may link to third-party services, such as secure payment gateways. These services have their own privacy practices.
8. Children's Privacy
The e-Tshwane app is not intended for children under the age of 13.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or other communication channels.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Website-Related Support:
Other Queries: