The e-Tshwane service simplifies and escalates reconnections for customers who have had their service terminated for non payment. Ratepayers must pay via the e-Tshwane service, Standard Bank MyBills or Nedbank myeBills, and click on "Payment for Reconnection" associated to the relevant account under the "Account" section of the service.

Note that:

• This e-Tshwane service is only available for payments made using an e-Tshwane payment method, MyBills.
• Payment must be made in full.
• All associated accounts must be up to date.
• Ratepayers unable to make full payment will need to make payment arrangements at a Customer Contact Center.
• Ratepayers making payment via any other method must contact the City for reconnection assistance.