For our customers:

• No more waiting in queues, finding parking or worrying about office hours.
• Convenience (24 hours a day, 7 days a week, 365 days a year).
• Full history and reporting of statements, payments and electronic correspondence available at the click of a button.
• Reliable, guaranteed delivery with fully authenticated confirmation for each communication and payment.
• Completely paperless and almost instantaneous communication with the City.
• Increased quality of service through faster turnaround time regarding queries and responses.
• Improved accuracy of customer records and transactions assist in speedier resolution.
• A channel for customers to provide information to the City (such as uploading meter readings).
• An easy method for customers to correct/update their information for better communication.
• Additional payment methods and payment points.
• Electronically delivered statements with notification of statement delivery.
• Electronic reconciliation of payments against invoices / statements into our billing system ensures customer services are not terminated erroneously.
• Increased efficiency and reduced turnaround times on the processing of payments made to the City.
• Improved service levels by ensuring that all electronic payments are updated and reconciled to the correct accounts.
• Payment and statement history allows for track and trace functionality and flow of funds for all e-Tshwane payments.

For the City:

• Improved debt collections and reduced debtors days provides better funding to improve services.
• Improved account reconciliation reduces errors and costs.
• Faster query resolution.
• Reduction in costs related to termination/reconnection of services caused by payment delays and errors in referencing.
• Reduced turnaround between distribution of bill and payment.
• Reduced bank charges and third party service fees.
• Savings on postage & printing costs.
• Personnel cost savings as staff are better utilised to offer pro-active service to consumers.
• Updated and accurate information provided from ratepayers.

e-Tshwane is a win-win service, improving the lives of all through collaboration and joint benefits.